Digital Delivery Policy
Last Updated: June 2026
At Creator OS, we provide digital products designed to help creators, freelancers, and entrepreneurs build, organise, and launch their projects more effectively.
Because our products are delivered digitally, no physical items will be shipped.
Delivery Method
All products purchased through Creator OS are delivered electronically.
After successful payment, customers will receive access to their purchased digital files through the checkout confirmation page and/or by email where applicable.
Products may be delivered in one or more of the following formats:
- PDF documents
- Worksheets
- Checklists
- Templates
- Guides
- Digital toolkits
- Downloadable resource packs
Delivery Time
Most digital products are available immediately after payment has been successfully processed.
In rare cases, delivery may be delayed due to:
- Payment verification procedures
- Technical issues
- Internet connectivity problems
- Platform maintenance
If you do not receive access to your purchased product within a reasonable time, please contact our support team.
Download Access
Customers are responsible for downloading and saving purchased files to their own devices.
We recommend creating backup copies of all purchased resources.
Access to downloads may be provided through:
- Order confirmation pages
- Download links
- Customer accounts
- Email delivery systems
Technical Requirements
Customers are responsible for ensuring they have suitable software and devices capable of opening and using the purchased files.
Examples may include:
- PDF readers
- Spreadsheet software
- Word processing software
- Compatible web browsers
Product descriptions will generally indicate the file formats included.
Incorrect Email Addresses
Customers are responsible for providing an accurate email address during checkout.
Creator OS cannot be held responsible for failed deliveries resulting from incorrect customer information.
Download Issues
If you experience problems accessing or downloading your purchase, please contact us and provide:
- Your full name
- Order number
- Email address used during purchase
- Description of the issue
We will make reasonable efforts to assist you.
Product Availability
Creator OS reserves the right to update, improve, modify, or discontinue products at any time.
Any updates made after purchase may be provided at our discretion unless otherwise stated on the product page.
Contact Us
If you require assistance with accessing your digital products, please contact us through our Contact Us page.
We aim to respond to enquiries within 1–2 business days.
Creator OS
Digital Resources for Creators, Freelancers & Entrepreneurs