Refund Policy

Last Updated: June 2026

At Creator OS, we provide digital products including guides, templates, toolkits, planners, and downloadable resources.

Digital Product Refunds

Due to the nature of digital products, all sales are generally final once a purchase has been completed and the product has been delivered or made available for download.

Because digital products can be accessed immediately after purchase, we are unable to offer refunds, returns, or exchanges for:

• Downloaded digital products
• Accidental purchases
• Change of mind
• Failure to read product descriptions
• Lack of technical knowledge required to use the product

Exceptions

We may consider refund requests under limited circumstances, including:

• Duplicate purchases
• Technical issues preventing access to the product
• Incorrect product delivery
• Payment errors

Before a refund is considered, we may first attempt to resolve the issue by providing technical assistance or replacement files.

Requesting Assistance

If you experience any issues accessing your purchase, please contact us and provide:

• Your full name
• Order number
• Email address used during checkout
• Description of the issue

Chargebacks

If you believe a transaction was made without your authorization, please contact us before initiating a chargeback so we can investigate and assist in resolving the matter.

Policy Updates

Creator OS reserves the right to update or modify this Refund Policy at any time.

Contact Us

Please contact us through our Contact Us page for any refund-related enquiries.